Leaders and managers in the workplace have different meanings. Leaders have three meanings: leaders, leaders, and the highest power owners. As small as a team, as large as a country, leaders are more of a symbol. It can be said that they don't need to have anything, but they also need to have everything. Managers are different, because of the restrictions of management, the refinement of job responsibilities, the content of work they are responsible for, and the quality and ability they need to have are also different. If the topic is about managers, not leaders, then let's take a look at my point of view.
1、 Grass roots managers
Grass roots managers start at the grass-roots level and are promoted by the lowest level employees. They are not so much managers as excellent employees. His responsibility is also very simple, that is, to take the lead in leading other employees to complete the work assigned by the boss.
The quality and ability he needs is also very simple. First of all, he must be able and experienced than other employees, and have a high ideological awareness. He can set an example and solve the work difficulties encountered by employees to a certain extent.
Therefore, for grass-roots managers, the necessary quality and ability is to have experience and take the lead, and the working ability is higher than that of grass-roots employees.
2、 Middle manager
If the grass-roots managers take the lead, the middle managers play the role of "connecting the preceding and the following", coordinating the connection between the grass-roots and the senior, and coordinating the work handover between multiple departments.
If the basic managers are responsible for the basic business of the company, the middle managers are responsible for the functional business. Although the work content is still related to the company's business, the content is more inclined to internal and external management, passing the orders of the superiors, assigning subordinates to execute, and coordinating from them to ensure that the high-level orders can be perfectly executed at the basic level.
Therefore, for middle managers, the necessary qualities and abilities are coordination ability, work arrangement ability, and pressure resistance ability.
3、 Senior managers
The senior manager has been separated from the scope of internal and external business of the company. His main job responsibilities are on the strategic development of the company and on the income generation for the company. Many of his work contents are inclined to the outside.
Because of the existence of the management framework, employees are responsible for and report to the grassroots managers, and the grassroots managers are responsible for and report to the middle managers. After the final summary, the senior managers give suggestions. Therefore, in many cases, senior managers will not care about the implementation process of internal business, but only focus on the final results.
The top managers must have the qualities and abilities, including strong pressure resistance, management ability, overall planning ability, and the ability to generate income for the enterprise.
But this is more general. Although the management level is different, there are overlapping abilities, such as executive power, overall planning power, sexual ability, etc., which every manager must gradually master.
1. Professional image
Including professional dress, business etiquette, etc. This will most directly reflect a person's professional quality, which can be briefly summarized as proper behavior, generous appearance, and gentle and elegant conversation.
2. Time concept
A person without a sense of time will make people feel distrustful. The following aspects should be paid attention to: observing working hours, meeting time, and the time agreed with people from other companies. Go to work about five minutes earlier than the time specified by the company. Use the few minutes to stabilize your mood and prepare for the challenges of the day's work.
Avoid chatting during working hours. Small talk can only make people feel that you are lazy or do not attach importance to your work. In addition, chatting will also affect others' work and cause others' aversion. Before getting off work, pay attention to sorting out the desktop, filing important documents, and confirming the work of the next day.
In addition, if you are the last one to leave the office, you should check the lights, air conditioners, power supplies and keys before leaving. If you know that you can't go to work on time the day before, you should explain to your boss in advance to get understanding; In case of unpredictable accidents, it is better to call your boss or colleagues before going to work.
The need for work may require you to extend your working hours. For example, working overtime in the company to complete a plan; Reading and thinking on weekends in order to clarify work ideas; Contact with friends in spare time for information. In a word, all you have done can make you more competent in the company and consolidate your position.
3. Role cognition
You should not blindly follow your boss's decisions. If you have different opinions, you should frankly state your own views and opinions. Even if it is not adopted, it should not be criticized or contradicted. Instead, it should adapt and cooperate and implement it to the letter.
4. Effective communication and timely response
Know how to face different communication objects, choose appropriate communication methods, and understand the basic elements of communication: expression, listening, feedback. In terms of communication with the supervisor, we should actively communicate with the supervisor about the next work plan, especially the work ideas, in order to unify ideas and improve efficiency. In addition, know how to reply - after completing the work tasks assigned by the superior, you should report the work results to the superior, instead of passively waiting for the superior's intervention.
In terms of internal communication, when promoting some work, keep in touch with the personnel of relevant departments within the enterprise to obtain support. In terms of external communication, take the initiative to contact customers, and timely communicate the feedback to the manager in charge or relevant colleagues. For work arrangement and work communication, especially in a non face to face (MAIL) way, a reply should be given as soon as possible, indicating receipt of information, and informing the next step. If necessary, copy to relevant personnel at the same time. This is the embodiment of efficiency and respect for working partners.
5. Pay attention to principles, avoid conflicts in emotional handling, control emotions, and apply the principle of being right about things rather than people. "Good conflict is good"!
6. Colleague communication and team cooperation simplify the relationship and avoid right and wrong. Position the colleague relationship as the working partner, and do not influence the working relationship with personal feelings. Be able to find an appropriate role orientation in the team, make the greatest contribution to the team development with other members, and achieve the team's goals.
7. Global concept
Each department and post of the company has its own department and post responsibilities, but there are always some emergencies that cannot be clearly divided into departments or individuals, and these events are often urgent or important. As professionals, they should actively deal with these matters from the perspective of safeguarding the interests of the company. Regardless of success or failure, this spirit of overcoming difficulties will also make everyone recognize you. In addition, undertaking arduous tasks is a rare opportunity to exercise your ability. In the process of completing the task, you may feel pain, but pain will only make you mature.
8. Cost awareness
For the benefit of the company, consider work efficiency and reduce costs. For example, use the "8/2" rule to seize key events and invest resources.
9. Psychological quality
In the face of setbacks, gaps, failures and negatives in work, I can adjust myself and maintain a balanced attitude. "Neither humble nor overbearing, neither spoiled nor humiliated".
10. Vocational skills
These skills can not only reflect the professional attitude, but also reflect the professional and professional image in the specific way of thinking and work behavior, and then improve everyone's work efficiency (performance). These skills include: time management ability, effective communication ability, customer satisfaction and service ability, ability to analyze and solve problems, and so on.
11. Adaptability
Understand the inconsistency between individual and company values, and be able to find the balance point. Can quickly adapt to the environment and changes, and constantly innovate and improve themselves. Be proactive and have a strong sense of crisis.
12. Professional ethics
Integrity, pay attention to professional image and industry reputation. "Act according to the rules, and be an upright person". Avoid "professional corruption" - purchasers demand rebates and ignore product quality; The salesperson ran off the list without permission to enrich his own pocket; The warehouse keeper shoplifting; Administration seeks small favors
