1. Professional image
This will most directly reflect a person's professional quality. include:
① Professional dress. The appearance is generous, highlighting the perfect combination of internal temperament and appearance.
② Business etiquette. For example: handshake etiquette, telephone answering etiquette, table etiquette, etc.
2. Vocational skills
Including: time management ability, effective communication ability, customer satisfaction and service ability, ability to analyze and solve problems, etc. These skills can not only reflect professional attitude, but also reflect professional and professional image in the specific way of thinking about problems and work behavior, and then improve everyone's work efficiency (performance).
3. Psychological quality
As a professional, you should first have good psychological quality. In the face of setbacks, gaps, failures and negatives in work, I can adjust myself and maintain a balanced attitude. "Neither humble nor overbearing, neither spoiled nor humiliated".
4. Be hardworking.
Entering the workplace means entering the battlefield, a hard work, a harvest. Only those who are not afraid of hardship in their work and are willing to contribute can be strong in life and career.
5. Time concept
A person with a sense of time will give people a sense of trust, and also reflects the professionalism of professionals. They should pay attention to the following aspects: observing working hours, meeting time, and the time agreed with people from other companies.
For work, meetings and appointments, it is best to stabilize your mood and prepare for the next work 5 to 10 minutes in advance.
6. Pay attention to teamwork and have a sense of collectivism.
Position the colleague relationship as the working partner, and do not influence the working relationship with personal feelings. Be able to find a suitable role orientation in the team, share work experience with colleagues, learn from each other, make the greatest contribution to the team development, achieve the team's goals, and create a good working atmosphere.
7. Effective communication ability
Know how to face different communication objects, choose appropriate communication methods, and understand the basic elements of communication: expression, listening, feedback.
(1) Communication between superior and inferior
① Actively communicate with company leaders. We should actively submit problems and suggestions to leaders and propose our own firm solutions. Don't complain endlessly, and know that no company or product can be perfect. And complaining will only produce negative effects. It will put your mind in a confrontation with the company or leaders, which will often disrupt your normal work; Know how to reply. After completing the work tasks assigned by the superior, you should report the work results to the superior instead of passively waiting for the superior's intervention.
② Give suggestions to colleagues in good faith, exchange experience, and improve normal relations with colleagues. We should know that good popularity plays an important role in the success or failure of a salesperson. Having good popularity will make you feel like a fish in water, otherwise it will make you feel lonely.
(2) In terms of internal communication, when promoting some work, keep in touch with the personnel of relevant departments within the enterprise to obtain support.
(3) In terms of external communication, take the initiative to contact customers, and timely communicate the feedback to the manager in charge or relevant colleagues.
8. Overall view
Each department and position of the company has its own responsibilities, but there are always some emergencies that cannot be clearly divided into departments or individuals, and these events are often urgent, important or difficult to deal with. As professionals, they should actively deal with these matters from the perspective of safeguarding the interests of the company. Regardless of success or failure, this spirit of overcoming difficulties will also make everyone recognize you.
Taking on arduous tasks is a rare opportunity to exercise your ability. In the process of completing the task, you may feel pain, but pain will only make you mature. This can also be attributed to a sense of responsibility. "
9. Strong adaptability
When entering the company, you should understand the inconsistency between the values of individuals and the company, and find a balance point. Can quickly adapt to the environment and changes, and constantly innovate and improve themselves. When you can't change the surrounding environment, you'd better adapt yourself to the environment, which is the rule of survival.
10. High EQ
When dealing with conflicts at work, we should control our emotions and apply the principle of "being right about things and not about people". Keep a clear head, rational thinking and avoid being emotional, no matter for the boss, subordinates or competitors.
11. Role cognition
Recognize your role in the company, and do not blindly follow your boss's decisions. If you have different opinions, you should be frank with your own opinions. Even if it is not adopted, it should not be criticized or contradicted. Instead, it should adapt and cooperate and implement it to the letter.
12. Learning ability
Learning ability is the only real source for professionals to maintain a competitive position in the workplace. Only by continuous learning can we improve.
Cultivation and training of learning ability: make learning plans, develop good learning habits, master learning skills, and be able to integrate what you have learned. Finally, it is combined with practice to produce good results.
13. Cost awareness
As a member of the company, you should have a sense of ownership. For the benefit of the company, consider work efficiency and reduce costs.
14. Professional Ethics
Integrity, pay attention to professional image and industry reputation. "Act according to the rules, and be an upright person". Avoid "professional corruption" - for example, purchasers demand rebates and ignore product quality; The salesperson ran off the list without permission to enrich his own pocket; The warehouse keeper shoplifting; Administration seeks petty favors and so on.
15. Adjust work and life
Be good at separating work from life, do not bring negative emotions in life to work, and do not affect the quality of life due to work pressure.
16. Social Human Consciousness
After entering the workplace, there must be social awareness. Have a sense of responsibility and be responsible for their own words and deeds; Be aware of crisis and keep alert at all times.
