How should sales retain customers? Many sales friends have been unable to increase the turnover, mainly because they have not retained customers. Here is how sales should retain customers, hoping to help you improve your sales skills.
1. Give customers 15 seconds
In this 15 seconds, let the customer observe the products in the store and keep a certain distance from the customer. It is necessary to use the 15 seconds to observe and analyze the customer and find out which products she first saw or paid attention to the most, so as to prepare for further sales.
2. Choose the right time to approach customers
Many customers will say, "I'll look around and call you again if necessary". At this time, learn to retreat politely, continue to use your spare time to observe customers, look for the next opportunity to approach customers, and don't give up easily.
3. Say the first sentence to increase interest
The first sentence we said should impress customers, stimulate their interest, and then make them have a desire to understand the product. It is better to have adjectives such as "most", "very", "new", and content to praise customers.
4. Proactively recommend products to retain customers
This often happens to customers who are about to leave after looking, so we should carefully observe customers and quickly recommend a product once we find that they want to leave.
Of course, if we do the above basic work well, it does not mean that we can catch all customers, or there will be customer loss. This is a normal phenomenon. More importantly, through the above actions, we have increased sales opportunities, and then increased sales performance.
